FAQs

Late Arrival/Cancellation Policy

We value time. Please arrive on time and allow a minimum of 48 hours notice for cancellations. We will always attempt to accommodate your needs, and we must maintain respectful consideration of all guests. If you are late for an appointment, you may be asked to reschedule.

Gratuities/Tips

Gratuities/Tips are not included in the pricing of services and should be made separately to your services providers. You are not able to add a gratuity/tip to a credit card transaction. However, you should make your gratuity/tip payment in cash, check (payable to your service provider), or through Tippy. Tippy is a credit/debit card system designed for tipping in a separate transaction at check out that goes directly to your service provider’s personal account. Many, but not all, of our stylists and techs participate in Tippy.

Children

If it is necessary for you to bring your minor child with you while getting a salon service, please keep your child with you and under your direct supervision at all times due to liability concerns, space limitations, and respect for other patrons.

Furry Friends

Other than certified service animals, please refrain from bringing pets or any other animals into the salon. Although we love them, this is necessary due to respect and health considerations for all clients.

Guest Satisfaction

We want our guests to receive a “no compromise” experience. If any guest is dissatisfied, we will adjust the original service at no charge. The original service provider will reschedule an appointment within one week of concern. If an alternate service provider is requested, we will work to set this up as soon as possible. We do not give refunds or credits for services rendered.

Wedding Day/Special Events

We want to help make your special day as memorable and stress-free as possible. We offer a 30 minute complimentary verbal consultation. Trial sessions are strongly encouraged. Wedding day appointments are recommended to be scheduled a minimum of 60 days in advance. Brides should bring the headpiece in for the trial session as well as the day of the event.

Products

We are proud to offer the best self-care products available in the world: Redken, Pureology, Brazilian Blowout, and Image. Purchasing these fine products not only supports your personal stylists and techs, but it is your very best way to guarantee the quality and authenticity of your personal care products. All products are guaranteed if returned within 10 days of purchase.

Walk-Ins

Yes, we accept walk-in clients if we are able to accommodate them while maintaining our high professional standards and respect for time.

Gift Cards/Certificates

Gift Certificates are available online and Gift Cards can be purchased in the salon. Both are popular among our guests to give and receive.  Who wouldn’t want to be gifted with a free facial, new styling product, or Brazilian Blowout? These are the perfect gift for those special people in your life who appreciate some well-deserved pampering!