Social Distancing

The safety of our guests and service providers is a top priority in our salon. Our stylists are safely spaced to ensure minimal contact and to avoid any space to be crowded. All surfaces in contact with our guests are cleaned and sterilized in between appointments. If you are worried, or need special accommodations during these times please call us (413)277-6253. 

Method of Payment

We accept cash and all forms of credit/debit cards

Cancellations

With consideration of all of our guests and our service providers, we have implemented a 24-hour cancellation policy.  No call/No Show reservations will be charged 25% of booked service. We understand that things come up and emergencies happen, communication is greatly appreciated.

Returns & Exchanges

We honor full exchanges on all products, with the exception of sale items. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your hair needs. Returns on hair care products will be given full credit towards the purchase of another product, or the full value in a gift card.

Service Adjustments

The bottom line is for you to love your hair. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve desired look- and you originally did not receive that service you will be charged full price for the service.